warranty & shipping

Faulty, incorrect or damaged goods

Although we take every care to ensure your order is correct, in the event your items are faulty or damaged, please call us on +971 4 323 3636, or send an email to hello@tableLights.com with images of the items. This must be done within 7 days of receipt of the goods, if not the order is considered correctly delivered. We will organize collection of the faulty/damaged goods at our cost and make sure you get your replacements as soon as possible.

WARRANTY

All our products enjoy a minimum 1-year warranty, some even 2-years, subject to normal usage. Normal usage means that we do not cover damages caused by, for example, items placed in water that are not waterproof, items that dropped on the floor, were not used as per their intended purpose, or of which the batteries have not been used/charged for at least 6 months. In case of any damages/defect, we will assess the items, test them and inform you whether the damage/defect is covered by the manufacturer’s warranty. We keep spare parts on stock in Dubai, so in most cases will be able to assist with the repairs straight away. Contact us for any warranty claims, on +971 4 323 3636 or hello@tableLights.com

SHIPPING

Your lights will be properly packed and shipped with reliable freight companies. Let us know what service you require, land freight or air freight. Original invoice, packing list and certificate of origin are included free of charge. Any other documents like SASO, legalization and translation will be charged for.

 

Naturally, you do not have to use our service and are more than welcome to organize your own freight, if that is more convenient or cheaper.

 

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