Shipping & returns


UAE Shipping:
We offer FREE shipping within the UAE. All orders are delivered within 48 hours.
Please note: Delivery times outside of Dubai will be confirmed on a case-by-case basis and may take up to 7 working days. 

Some of our lamps are stored in our European warehouse and will take 2-5 weeks to deliver.

Once your order is placed, you will receive an order confirmation email. When your items are ready to be shipped, you will receive a second email confirming dispatch. will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

International shipping:
For international shipping, please contact us, so we can calculate the shipping costs.
Please note: International orders may be subject to taxes and duties. These fees are charged by your local government and are separate from our shipping fees.

Collection from our showroom:
If you would like to try before you buy you are more than welcome to visit our showroom in Al Quoz. Please select "collection at showroom" from the delivery options at checkout to pick up your confirmed order.

You can find us here.
For more help or information, please call us on +971 4 323 3636 or email us

We offer the following payment options:

- Credit card via our payment provider Amazon Payment Services (
- Buy now, pay later. Interest free instalments with our partner PostPay

All prices mentioned on our website are in UAE dirhams (AED) and include VAT.

Returns & exchanges

It’s okay to change your mind!

We want you to be happy with every purchase so in the event you change your mind, please return your items within 7 days of purchase.

  • Customers must keep and produce a proof of purchase and delivery.
  • The items must be unused, in the original packaging and in a re-saleable condition to receive a full refund.
  • Shipment of the items back to us must be organized by you at your cost, including any possible taxes, duties or fees imposed by the authorities.
  • Make sure the items are properly packed because we are not responsible for any damages or loss when the items are sent back to us.
  • Refunds will be made onto the original mode of payment and will be processed within 5-7 working days depending on the issuing bank of the credit card.
  • We’re not liable and don’t take responsibility for any bank or credit card charges that you may incur during the refund process.

Items that were customized or made to order cannot be returned.

Contact us at +971 4 323 3636 or to arrange the returns.

Returning sale items:
Unfortunately, items on sale (discounted) or customized/made to order cannot be returned.

Defective or incorrect products:
If you receive a defective or incorrect product we will exchange your item/s for you. Email us within 48 hours with your order number to confirm you have received an incorrect or defective item.

Products that have been tampered with are not eligible for an exchange or credit note.

For more help or information, please do not hesitate to call us on +971 4 323 3636 or email us

Our address: C/O Desert River
Warehouse 14
Street 12b
Al Quoz 1
Dubai, UAE
Find us here.